Returns & Exchanges

Order Cancellations

Once an order has been placed, it cannot be cancelled, as processing begins immediately. Please review your order carefully before completing payment.

Return Eligibility

Eligible hair extensions may be returned within 5 working days of delivery. To qualify for a return:

  • Hair must remain unopened
  • Hair must remain unused
  • Original packaging must remain intact
  • Security ties and seals must remain intact
  • Proof of purchase must be provided

For hygiene reasons, we cannot accept returns once the hair has been:

  • Opened beyond reasonable inspection
  • Worn
  • Installed
  • Coloured
  • Washed
  • Cut
  • Chemically treated
  • Altered in any way

Store Credit

  • Approved returns will receive store credit only.
  • We do not offer refunds on Leye Hair returns.
  • Store credit will be issued once the returned hair has been inspected and approved.

Return Process

  • To request a return, please contact leyebeautystudio@gmail.com
  • If approved, we will provide return instructions.
  • Customers are responsible for return shipping costs.
  • Returns received without prior approval will not be accepted.

Non-Returnable Items

We cannot accept returns on:

  • Opened hair extensions
  • Worn or installed hair
  • Coloured or chemically altered hair
  • Custom-made products
  • Sale items
  • Gift cards